Customer Service Policies

Refund Policy are happy to help customers who wish to return or exchange goods purchased from any one of our stores or online.

If you purchased an item from us and it’s not of acceptable quality or doesn’t match the description, you can return it.

We offer a refund or exchange, if you change your mind within 28 days of purchase or delivery. Items must be in their original packaging and in new condition suitable for resale. Proof of purchase must be presented we will then give you a refund using your original payment method.

Payments & Order Tracking

You'll always know where your parcel is at!

You can use the 'Consignment ID number' to track your order via Australia Post website 

FREE Home Delivery for orders over $300*

*Orders under $300 will incur a $20.00 delivery fee. Excludes large items Of Akubra hats and Darche range. Please send an email to for a quote on delivery of the selected items from this range. 

Delivery Policy

Home or business delivery orders for standard parcels can be sent to street addresses or post office boxes. We do not deliver internationally, although orders placed from overseas can be delivered within Australia.

Delivery acceptance

All home delivery orders require a signature upon delivery. If there's no authorised person at the delivery address to sign for the parcel, a card will be left with instructions indicating if you need to call to arrange another delivery time or if you need to collect your order from the delivery agent.

Once your parcel has been signed for, you will be responsible for any damage or loss to your items.

More information

If you have not received your parcel or pickup notification that your order has arrived within 10 working days from the date of purchase, please drop us a line at or call 1800 634 968   Monday to Friday between 9.00am and 5.00pm AEDST and Saturday 9.00am – 12.30pm AEDST.